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Linx Announces the Acquisition of Neemo
The Company Becomes a Pioneer in Offering Delivery Management Solutions With Products Related to Financial Services From the Fintech Linx Pay Hub Linx , the leader and specialist in retail software,...
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Major Airline Selects Bright Pattern Cloud Contact Center Software
Bright Pattern, Leading Provider of Omnichannel Cloud Contact Center Software for Innovative Enterprises, Selected by US-Based Airline A leading airline and travel company known for innovative customer...
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General Motors Approves Digital Air Strike as a Digital Certified Chat Vendor...
Response Path A.I. Smart Assistant Meets General Motors’ Rigorous Standards of Superior Technology and Service Digital Air Strike, the leading automotive consumer engagement technology company,...
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Humans vs. Machines – the Future of Communication
Artificial Intelligence (AI) is increasingly being integrated into everyday life. The technology is so advanced that, in some cases, you may not even realize it is there. Whether this scares you or...
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Facebook Apps Created 3 Million Jobs; Generated $227Bn Revenue for European...
Social Media Marketing is a very important form of internet marketing. In recent years, Social Media Marketing (SMM) tools have earned respect from global CMOs who acknowledge SMM tools as key...
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Customer Experience Market Converging as Qualtrics Extends Its Position as...
In Q4 2020, More Than 1,300 Customer Experience Programs Were Launched Using Qualtrics CustomerXM–Which Means More CX Programs Were Launched Using Qualtrics Than All Other Leading Customer Experience...
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[24]7.ai Named a Leader in Ovum Decision Matrix for Intelligent Virtual...
Analyst Report Recognizes [24]7.ai for Leadership in Unified Voice and Digital Solutions, Bot-Agent Collaboration, Deep Intent Prediction and Vertical Expertise [24]7.ai, a global leader in...
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The 4 Most Important Ways Software Impacts Your Customer Experience
Customers may not be interested in your customer experience software – but your company absolutely should be. When done right, a simple and sophisticated customer experience platform is a key tool for...
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These 5 Trends Will Dominate Online Shopping in 2020
By the end of 2019, the total value of eCommerce retail sales could reach $3.4 trillion, closing a decade of steady growth. The online shopping landscape has developed massively to provide a constantly...
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Zendesk Releases Annual State of Messaging 2020 Report
Report reveals new data and insights on the most important conversational business and messaging trends in 2020 Zendesk, Inc. released State of Messaging 2020, the third annual report featuring expert...
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